A: Once your package leaves our warehouse, we'll send you a shipment notification email. This email includes the carrier name, tracking number, delivery date and items' details. You could track your package on the carrier's website.
A: Shipping cost is charged per the delivery options you will choose on checkout page. If you are located within continental U.S., you will enjoy Free Shipping on orders over US$49.
A: If you have already received your order and find that it is damaged, please take photos or videos on site and send them to us. We will be in direct contact with the carrier to resolve the issue as quickly as possible, avoiding more inconvenience caused to you. Once get approval that damage is caused by shipping, your account manager will guide you how to return damaged ones to us for an exchange or refund. More about return service, you may refer to our Return Policy.